CVE-2012-2582

OTRS Help Desk <2.4.13, OTRS ITSM <3.0.15 - XSS

Title source: llm
STIX 2.1

Exploitation Summary

EIP tracks 1 public exploit for CVE-2012-2582. PoCs published by loneferret.

AI-analyzed exploit summary This exploit demonstrates an XSS vulnerability in OTRS 3.1.4 by sending a malicious email with an embedded XSS payload. The payload uses CSS expression-based injection to trigger an alert dialog.

Description

Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV="CONTENT-TYPE" META element.

Exploits (1)

exploitdb WORKING POC VERIFIED
by loneferret · pythonwebappswindows
https://www.exploit-db.com/exploits/20359

This exploit demonstrates an XSS vulnerability in OTRS 3.1.4 by sending a malicious email with an embedded XSS payload. The payload uses CSS expression-based injection to trigger an alert dialog.

Classification
Working Poc 100%
Attack Type
Xss
Complexity
Trivial
Reliability
Reliable
Target: OTRS Open Technology Real Services 3.1.4 (Windows)
Auth required
Prerequisites: Valid SMTP credentials · Access to the SMTP server
devstral-2 · analyzed Feb 16, 2026 Full analysis →

References (5)

Core 5
Core References
Mailing List vendor-advisory x_refsource_suse
http://lists.opensuse.org/opensuse-updates/2012-09/msg00024.html
Exploit, US Government Resource third-party-advisory x_refsource_cert-vn
http://www.kb.cert.org/vuls/id/582879
Third Party Advisory third-party-advisory x_refsource_secunia
http://secunia.com/advisories/50513
Third Party Advisory vendor-advisory x_refsource_debian
http://www.debian.org/security/2012/dsa-2536

Scores

EPSS 0.0420
EPSS Percentile 89.6%

Details

CWE
CWE-79
Status published
Products (39)
otrs/otrs 2.4.0 beta1 (6 CPE variants)
otrs/otrs 2.4.1
otrs/otrs 2.4.2
otrs/otrs 2.4.3
otrs/otrs 2.4.4
otrs/otrs 2.4.5
otrs/otrs 2.4.6
otrs/otrs 2.4.7
otrs/otrs 2.4.8
otrs/otrs 2.4.9
... and 29 more
Published Aug 23, 2012
Tracked Since Feb 18, 2026