Description
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
References (3)
Core 3
Core References
Mailing List, Third Party Advisory mailing-list
x_refsource_mlist
https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html
Third Party Advisory vendor-advisory
x_refsource_debian
https://www.debian.org/security/2017/dsa-4066
Broken Link x_refsource_confirm
https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/
Scores
CVSS v3
6.5
EPSS
0.0149
EPSS Percentile
71.0%
Attack Vector
NETWORK
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
Details
CWE
CWE-200
Status
published
Products (4)
debian/debian_linux
7.0
debian/debian_linux
8.0
debian/debian_linux
9.0
otrs/otrs
3.3.0 - 3.3.20
Published
Dec 08, 2017
Tracked Since
Feb 18, 2026