CVE-2018-16587
MEDIUMOpen Ticket Request System 4.0.0-4.0.31 - Arbitrary File Deletion via Malicious Email
Title source: llmDescription
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
References (6)
Core 6
Core References
Patch x_refsource_confirm
https://github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711
Third Party Advisory vendor-advisory
x_refsource_debian
https://www.debian.org/security/2018/dsa-4317
Mailing List, Third Party Advisory mailing-list
x_refsource_mlist
https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html
Patch, Vendor Advisory x_refsource_confirm
https://community.otrs.com/security-advisory-2018-04-security-update-for-otrs-framework/
Patch x_refsource_confirm
https://github.com/OTRS/otrs/commit/a4a1a01f84fac7ab032570ee50b660e2ebb15c01
Patch x_refsource_confirm
https://github.com/OTRS/otrs/commit/d8cae00b0f78c2a07bb10cedb817304139395843
Scores
CVSS v3
6.5
EPSS
0.0175
EPSS Percentile
75.2%
Attack Vector
NETWORK
CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:H/A:N
Details
CWE
CWE-20
Status
published
Products (3)
debian/debian_linux
8.0
debian/debian_linux
9.0
otrs/open_ticket_request_system
4.0.0 - 4.0.32
Published
Sep 28, 2018
Tracked Since
Feb 18, 2026