CVE-2018-20800

MEDIUM

OTRS 5.0.31 and 6.0.13 - Data Loss in Agent Preferences Table

Title source: llm
STIX 2.1

Description

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

References (1)

Core 1
Core References

Scores

CVSS v3 6.5
EPSS 0.0101
EPSS Percentile 58.8%
Attack Vector NETWORK
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N

Details

CWE
CWE-20
Status published
Products (2)
otrs/otrs 5.0.31
otrs/otrs 6.0.13
Published Mar 13, 2019
Tracked Since Feb 18, 2026