Description
When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.
References (2)
Core 2
Core References
Mailing List mailing-list
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
Patch, Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2020-13/
Scores
CVSS v3
3.5
EPSS
0.0095
EPSS Percentile
56.4%
Attack Vector
NETWORK
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
Details
CWE
CWE-613
Status
published
Products (2)
otrs/otrs
< 6.0.29
otrs/otrs
7.0.0 - 7.0.19
Published
Jul 20, 2020
Tracked Since
Feb 18, 2026