CVE-2021-21440

MEDIUM

OTRS 6.0.1-6.0.x and 7.0.x-7.0.27 - Exposure of Sensitive Information via Support Bundle Generation

Title source: llm

Description

Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.27 and prior versions; 8.0.x version 8.0.14 and prior versions.

References (2)

Core 2

Core References

Mailing List mailing-list

https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html

Vendor Advisory

https://otrs.com/release-notes/otrs-security-advisory-2021-10/

Scores

CVSS v3 5.2

EPSS 0.0081

EPSS Percentile 52.4%

Attack Vector NETWORK

CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N

Details

CWE

CWE-200

Status published

Products (2)

otrs/otrs 6.0.0 - 6.0.1

otrs/otrs 7.0.0 - 7.0.27

Published Jul 26, 2021

Tracked Since Feb 18, 2026