CVE-2021-21443

LOW

OTRS 6.0.1-6.0.31 and 7.0.0-7.0.26 - Unauthorized Exposure of Customer User Emails via Bulk Action Screen

Title source: llm
STIX 2.1

Description

Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.

References (2)

Core 2

Scores

CVSS v3 3.5
EPSS 0.0085
EPSS Percentile 53.6%
Attack Vector NETWORK
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N

Details

CWE
CWE-200
Status published
Products (2)
otrs/otrs 6.0.0 - 6.0.32
otrs/otrs 7.0.0 - 7.0.27
Published Jul 26, 2021
Tracked Since Feb 18, 2026