CVE-2024-23794

MEDIUM

OTRS 8.0.X, 2023.X, 2024.X-2024.4.x - Privilege Escalation via Inline Editing Functionality

Title source: llm
STIX 2.1

Description

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:  * 8.0.X * 2023.X * from 2024.X through 2024.4.x

References (1)

Core 1

Scores

CVSS v3 5.2
EPSS 0.0026
EPSS Percentile 16.6%
Attack Vector NETWORK
CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N

CISA SSVC

Vulnrichment
Exploitation none
Automatable no
Technical Impact partial

Details

CWE
CWE-266
Status published
Products (1)
otrs/otrs 8.0.0 - 2024.5.2
Published Jul 15, 2024
Tracked Since Feb 18, 2026