Description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_remove_agent' function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to remove the role and capabilities of any user with an Administrator, WSDesk Supervisor, or WSDesk Agents role.
References (3)
Core 3
Core References
Scores
CVSS v3
4.3
EPSS
0.0025
EPSS Percentile
15.9%
Attack Vector
NETWORK
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
CISA SSVC
Vulnrichment
Exploitation
none
Automatable
yes
Technical Impact
partial
Details
CWE
CWE-862
Status
published
Products (2)
elextensions/ELEX WordPress HelpDesk & Customer Ticketing System
< 3.3.1
elula/wsdesk
< 3.3.2
Published
Nov 21, 2025
Tracked Since
Feb 18, 2026