CVE-2026-18363
CRITICALWeak password recovery mechanism in osTicket by Enhancesoft LLC
Title source: cnaDescription
A logic vulnerability in the password reset token validation routine implemented by osTicket in versions prior to v1.17.8 and v1.18.4. During the password reset process, the application retrieves the timestamp associated with the provided token and checks whether the configured validity period has expired. Consequently, the expiry check is only performed if the timestamp lookup fails, allowing tokens with an existing timestamp to bypass the intended expiry validation. Therefore, an attacker able to obtain a valid password reset token could reuse it to perform an unauthorised password reset and compromise the affected account.
References (1)
Core 1
Core References
Scores
CVSS v4
9.1
CVSS:4.0/AV:N/AC:L/AT:P/PR:N/UI:N/VC:H/VI:H/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
CISA SSVC
Vulnrichment
Exploitation
none
Automatable
no
Technical Impact
total
Details
CWE
CWE-640
Status
published
Products (2)
Enhancesoft LLC/osTicket
< 1.17.8
Enhancesoft LLC/osTicket
< 1.18.4
Published
Jul 30, 2026
Tracked Since
Jul 30, 2026